1) Who We Are

“MaxCare Cleaning,” “we,” “our,” or “us” refers to MaxCare Cleaning, a cleaning service provider serving customers in Louisville, Kentucky and surrounding communities.

2) Information We Collect

We may collect information in the following ways:

• Contact details: name, email address, phone number, and service address when you request an estimate or schedule service.
• Service details: notes about your request (e.g., rooms, square footage, type of service, preferred date/time).
• Payment-related info: if you pay online, payment processing is handled by our payment provider; we do not store full card numbers on our website.
• Website usage: IP address, browser type, pages viewed, approximate location, and device identifiers (collected via cookies or analytics tools).

3) How We Use Your Information

We use collected information to:

• Respond to inquiries, provide quotes, and schedule cleaning services in Louisville, KY.
• Communicate about appointments, service updates, or changes.
• Improve website performance and customer experience.
• Prevent fraud, abuse, or security issues.
• Send service reminders or promotional messages where permitted (you can opt out at any time).

4) Cookies & Analytics

Our website may use cookies and similar technologies to remember preferences and understand site traffic. You can control cookies through your browser settings. If we use analytics tools, they may collect information about how visitors interact with our pages.

5) Sharing of Information

We do not sell your personal information. We may share information only as needed with:

• Service providers: scheduling/CRM tools, booking platforms, analytics providers, and payment processors that help us operate.
• Legal and safety reasons: if required to comply with law, enforce our policies, or protect rights and safety.
• Business operations: in the event of a merger, acquisition, or asset sale, subject to applicable privacy protections.

6) Text Messages, Calls & Email Communications

If you provide your phone number or email, you may receive messages related to your request, booking, service updates, or confirmations. Promotional communications (if any) will include an opt-out method. Message and data rates may apply for SMS.

7) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no system can be guaranteed 100% secure. Please use caution when sharing information online.

8) Data Retention

We retain personal information only as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes.

9) Your Choices

• Opt out: You can opt out of promotional emails or texts at any time using the unsubscribe link or by replying STOP (for SMS where applicable).
• Cookie controls: You can disable cookies via browser settings; some site features may be limited.
• Access/update: You may request updates to your contact information by contacting us.

10) Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we’ll take appropriate steps.

11) Third-Party Links

Our site may link to third-party websites (such as booking platforms). We are not responsible for the privacy practices of those third parties. Please review their privacy policies when you leave our website.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Last Updated” date.

13) Contact Us

If you have questions about this Privacy Policy or your personal information, contact MaxCare Cleaning using the details below: